Refund policy

Exchanges & Returns

Would you like to exchange or returns your items? No worries. We happily offer returns & exchanges within 180 days of purchase. Returning is free from The Netherlands, Denmark, Belgium, Germany, France, Austria, USA, and Canada.

Visit our returns page to download your return label and read about the instructions.

You can also exchange or return orders bought online and in-store in one of our flagship stores in Amsterdam or Copenhagen.

Return Instructions

  1. How to find your order number

    You can find your order number in your order confirmation email or on the return form in the box. It’s six digits and starts with a #.

  2. How to return

    1. Fill in the return form you have received in your package
    2. Pack your products in the original packaging and include the filled in return form
    3. To download the shipping label (ensure to remove the old shipping label)
    4. Schedule a pick-up via the links above or drop off your package with the carrier indicated on your return label
    5. We will process your return within 5 days of receiving the package. It may take up to 30 days for a refund to be in your bank account.

  3. Something wrong with the product?

    Does the product not live up to the standards set on our website? Please contact us. We’ll happily find a suitable solution.

  4. Returns & Exchange policy

    • LABFRESH items can be exchanged or returned within 180 days of purchase.
    • Items that have been used, washed, ironed or dry-cleaned cannot be returned.
    • Items must be returned with the tag or sticker still attached.
    • Socks can only be returned if the cardboard label is still attached.
    • We can require payment for items that have been damaged.

Refunds

If you have returned items for a refund, the purchase amount will be refunded by the same payment method you used when ordering within 2-7 business days.

Questions?

If you have questions, please contact us at hello@labfresh.eu.